Question: What currency are the prices feature on the website?

Answer: All prices are in USD.

Question: How long does shipping take?

Answer: Shipping times are only estimates and unfortunately, cannot be guaranteed especially during COVID-19. The average shipping time is around 2-6 weeks. 

Question: How much is the shipping cost?

Answer: We provide free shipping over $30  If your order is less than $50. We charge $4.80 for the standard shipping to over 200 locations**. If your location does not fall under the 200 locations, we will contact you with the shipping rates and estimated delivery days.

Question: Where is my order?

Answer: As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add contact@kidntots.com to your safe sender list.

Question: What if my item is damaged?

Answer: You will be eligible for a replacement if your item break within the 30 days grace period after you have gotten your item from our courier service based on the item on your residence. Please send us the following details at contact@kidntots.com

  • Order Number
  • Full Name used to place the order
  • Email address used to place the order

    We will send you a replacement.

    Question: How do I return an item?

    Answer: All purchases made through our website are final. We do offer returns for the product that is damaged upon arrival, you have 30 days to do that. Please see our return policy for more.

    Question: My package never arrived, what should I do?

    Answer: If you have not received your order after 45 days. Please contact our support team contact@kidntots.com and provide us with your full name, order number and email address used to place the order.

    Question: Will I have to pay for international taxes and duties?

    Answer: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Kidntots cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.  

    Question: What if I received the wrong item? 

    Answer: If you have received an incorrect item, please contact us at  contact@kidntots.com and provide us with:

    • Order Number
    • Full Name used to place the order
    • Email address used to place the order

    We will make sure the issue is resolved for you!

    Question: How do I use my coupon code?

    Answer: Enter your coupon code in the “apply coupon code” section under “order summary” during the checkout process.

    Hit apply and the discount amount will be reflected on the order total immediately. Note: Only one coupon code may be used per order.

    Question:  Will my coupon code work on sale items?

    Answer: No, coupon codes will not work on sale items. If you have sale items in your cart, they will not reflect the discount. Only items that are not on sale will be discounted.

    Question: I ordered 2 or more items but only received 1. Where are the rest of item?

    Answer: We have multiple fulfillment centers and have a large assortment of products not stocked in-house. When you order multiple items at a time, they may be shipped separately. You may receive one item before the next item. Please do not panic if you don’t receive all of your items at one.. They are on the way. You can use your tracking number to track your orders.